CUSTOMER CARE
- Customer care
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Where can I buy a Calderoni diamond?
You can buy a Calderoni diamond through our e-commerce website or from one of Boutique in Italy. For further info please visit the ‘Boutique’ section
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Is there a limit to the number of products I can buy?
The limit is determined by the quantity of stones available in stock. It is always possible to request one or more stones not available through the specific "Request" function.
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When is the purchase confirmed?
The purchase procedure starts when we receive the identification details of the customer or beneficiary and terminates when we received the relating payment by bank transfer. In case of bank transfer the customer must made the payment within (5) five working days. When the payment is received Calderoni will finalize the order and the delivery. If we do not receive payment by the agreed date, the order is automatically cancelled.
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How can I track my shipment?
To check the status of an order or shipment, contact the Customer Service by e-mail.
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Why choose Calderoni?
You may choose Calderoni for the exclusive services offered exclusively to stones with carat weight above 0.30 points. The Calderoni services are:
- Price transparency
- Product insurance
- Diamonds in a safe and reliable blister packs with high levels of security
- Upgrade of the purchased product
- Certification issued by one of the most important gemological centers
- Diamond engraving, for a better security the certificate number is engraved on the diamond girdle
- Product insurance. For further information visit the ‘Exclusive Services’ section. -
Whom should I contact for furtherinformation?
For more information, please contact Customer Service by e-mail or by calling the toll-free number.
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How can I know whether the diamond I have purchased is authentic?
Your diamond will be delivered with a certificate that attests to its authenticity. These certificates are issued by leading international gemological institutes. For more information, please refer to the 'Certification' section.
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How can I return a diamond?
Customers can return diamonds within 14 (fourteen) days of receipt. Customers must inform Calderoni in writing, providing their personal details and the Delivery Letter that certifies the date of receipt of the diamonds. This notification may be made by e-mail to info@calderoni.com or by registered letter with return receipt to Calderoni - C.D. S.p.A. - Via Montenapoleone 10 - 20121, Milano. Calderoni will confirm receipt of the customer’s notification of withdrawal within five (5) working days. In the event of withdrawal, the customer will not be charged for returning the diamond, provided it is delivered intact, in its packaging, with the relevant certificate, and in the same condition as when it was received. Otherwise, re-certification and re-sealing costs will be applied to the customer. If the diamond has been tampered with, the customer will be held directly responsible. Reimbursement will take place by bank transfer within (5) five working days, after the diamond is returned to our offices.
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Will I be charged for returning an order?
No, you will not be charged if you return the items in the same condition as when you received them, i.e. sealed and with the relating certifications. Otherwise, youwill be charged re-certification and re-sealing costs.
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What are the most important features of a diamond?
Diamonds are graded by the so-called '4Cs': Carat, Cut, Colour and Clarity. For more information, please refer to the 'Gems/Diamonds' section.
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Are your diamonds sold through other websites?
No, only our website is the official and authorized to sell Calderoni diamonds.
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What will you receive with your diamond?
Our diamonds are delivered together with the relative gemological certificate, to a refined case (packaging) and a Calderoni shopper.
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Where can I buy a Calderoni diamond?
You can buy a Calderoni diamond through our e-commerce website or from one of points of sale.
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Is there a limit to the number of products I can buy?
No, there is no limit, either in terms of quantity or price. For orders exceeding a certain amount (XXXXXX), payment must be made by bank transfer.
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When is the purchase confirmed?
The purchase procedure starts when we receive the identification details of the beneficiary and terminates when we received the relating payment by bank transfer. If we do not receive payment by the agreed date, the order isautomatically cancelled.
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How can I track my shipment?
To check the status of an order or shipment, contact the Customer Service by e-mail.
-
Why choose a Calderoni diamond?
For services offered exclusively to stones with a carat weight above 0.30 points. The Calderoni services are: - Quotation transparency, a transparent list
- Product insurance
- Safe and reliable blister packs with high levels of security
- Upgrade of the purchased product
- Certification issued by one of the most important gemological centers
- Diamond engraving, for greater security the certificate number is tattooed on the diamond crown Product insurance For more info visit the ‘Exclusive Services’ section. -
What are the most important features of a diamond?
Diamonds are graded by the so-called '4Cs': Carat, Cut, Colour and Clarity. For more information, please refer to the 'Gems/Diamonds’ section.
-
How can I knowwhetherthe diamond I have purchased is authentic?
Your diamond will be delivered with a certificate that attests to its authenticity. These certificates are issued by leading international gemological institutes, such as HRD and GIA. For more information, please refer to the 'Certification’ section.
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How can I return a diamond?
This can be done by informingCalderoni by either by e-mail or by registered letter with return receipt. Calderoni will confirm receipt of your notification within two (2) working days.
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Will I be charged for returning an order?
No, you will not be charged if you return the items in the same condition as when you received them, i.e. sealed and with the relating certifications. Otherwise, youwill be charged re-certification and re-sealing costs.
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Whom should I contact for furtherinformation?
For more information, please contact Customer Service by e-mail or by calling the toll-free number.
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Are your diamonds sold through other websites?
No, onlyour website is authorized to sell Calderoni diamonds.
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What will you receive with my diamond?
Our diamonds are delivered together with the relative gemological certificate, to a refined case and a Calderoni shopper.